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ERGOLA

Privacy Policy

Last updated: February 25, 2026

At ERGOLA ("we," "us," or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our website at https://staging.ergola.co, you agree to the collection and use of information in accordance with this policy.

Data Controller

The ERGOLA brand is operated by Helmar, MB, a Lithuanian mažoji bendrija (small partnership), which is the data controller responsible for your personal data under the EU General Data Protection Regulation (GDPR) and applicable data-protection law.

  • Company: Helmar, MB
  • Company code: 307683092
  • VAT number: LT100020159311
  • Registered address: Raudonbalės g. 16A, LT-14187 Vilnius, Lithuania
  • Email: info@ergola.co

1. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

  • Create an account or place an order
  • Subscribe to our newsletter
  • Contact our customer support team
  • Leave a product review
  • Participate in promotions or surveys

This information may include:

  • Name, email address, and phone number
  • Shipping and billing address
  • Payment information (processed securely via our payment provider)
  • Order history and product preferences
  • Communications you send to us

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

  • IP address and browser type
  • Device type and operating system
  • Pages visited, time spent, and referral source
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Provide customer support and respond to inquiries
  • Send marketing emails (with your consent)
  • Improve our website, products, and services
  • Prevent fraud and protect the security of our platform
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with the following third parties only as necessary to operate our business:

  • Payment Processors: To securely process your transactions (e.g., Stripe)
  • Shipping Carriers: To deliver your orders (e.g., USPS, UPS, FedEx)
  • Email Service Providers: To send transactional and marketing emails
  • Analytics Providers: To understand how our website is used (e.g., Google Analytics)
  • Legal Requirements: When required by law or to protect our rights

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

The types of cookies we use include:

  • Essential Cookies: Required for the website to function (e.g., shopping cart, authentication)
  • Analytics Cookies: Help us understand how visitors interact with our site
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

5. Third-Party Services

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law, to resolve disputes, and to enforce our agreements.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including TLS/SSL encryption in transit and secure, PCI-compliant payment processing handled by our payment provider. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

If you are in the European Union, the GDPR gives you the following rights over your personal data. Depending on your location, similar rights may apply under your local law:

  • Access: Request confirmation of whether we process your data and a copy of the personal data we hold about you
  • Rectification: Request that we correct any inaccurate or incomplete information
  • Erasure: Request that we delete your personal data (the "right to be forgotten")
  • Restriction: Request that we limit how we process your data in certain circumstances
  • Objection: Object to the processing of your personal data, including for direct marketing, at any time
  • Data Portability: Request a copy of your data in a structured, commonly used, machine-readable format
  • Withdraw consent: Where we rely on your consent, withdraw it at any time, and unsubscribe from marketing communications

To exercise any of these rights, please contact us using the information below. You also have the right to lodge a complaint with a data-protection supervisory authority. In Lithuania, this is the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija, VDAI).

9. Children's Privacy

Our website is not intended for children. We do not knowingly collect personal information from children under the age of 16 (or under 13 where permitted by local law, such as in the United States). If you believe we have collected information from a child, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact Helmar, MB, the data controller for ERGOLA: